About AwesomeQA:
AwesomeQA is an AI agent that you can add to your Telegram, Discord, website, and Slack to automate the process of answering questions and unifying inboxes. You can train it on your data like web pages, such as your docs, FAQs, and chat history. Once the bot is set up in your groups and communities it will automatically detect questions, check your knowledge base to see if there’s info available to answer, and then jump in like a team member would and answer them. Because of this, you can deflect the majority of the tier 1 basic repeat questions or anything that’s already covered in your docs so your team is left with only specific and complex queries to answer. Also, it works by understanding the context of messages rather than relying on keywords which is why its answers are highly accurate and backed with references to the knowledge base.
Besides automating Q and A, it also enables you to streamline your customer support flow so you can easily switch between the AI agent and your support team and manage tickets from all channels via your internal communication tools like Slack or Discord.
Integrating AwesomeQA In Telegram
Integrating AwesomeQA In Discord
Integrating AwesomeQA in your website
Integrating AwesomeQA in Slack
Managing tickets from other channels in Slack
Managing tickets from other channels in Discord
Managing emails from Discord or Slack