Pluno is building the first fully autonomous AI customer support team.
It handles every customer interaction, escalates intelligently, and asks the right people for help when needed. We’re already answering >1 Million customer questions a year across brands like Lovable, Scroll, and Dune. Now we’re expanding beyond communities into product support.
We’re a Silicon Valley-style startup operating from Munich.
We’re not building tools. We’re replacing full support teams to achieve 10x outcomes.
As Full-Stack Engineer at our young startup, you will be able to contribute to all parts of the system: From fronted, over backend, to the core of our product, AI. You will work with the team to continuously improve the code structure and ship new features. We encourage you to join user calls and participate in shaping of the product.
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☝ This is the perfect role for anyone who wants to gain experience in full-stack development while working at an impactful and fast-growing startup.
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Performance objectives
- Develop and enhance the frontend and backend of the AwesomeQA application using React and Python, ensuring a seamless user experience.
- Ensure code integrity, robustness, and efficiency. Regularly conduct code reviews and refactor the existing code for optimal performance.
- Work effectively with the team to plan, design, and launch new features in line with our product roadmap.
- Integrate and improve the AI powering the product
- Actively participate in user calls, offering technical insights and understanding user needs for product development.
- Continually innovate, suggesting improvements for processes, system structures, or technologies. This includes contributing to our AI capabilities, keeping up-to-date with the latest industry trends.
Tech stack
We always try to use the best tools available for the job.
Our current tech stack looks like this:
- Next.js + React + Typescript on the frontend
- Python + FastAPI backend
- sentence-transformers / pytorch + tfidf to power the AI
- PostgreSQL, Firestore (Managed by GCP)
- Kubernetes & Docker for all services (Frontend, Backend, Discord-bot, etc.)