Pluno is a fully autonomous AI customer support team. It answers all customer questions based on the company's knowledge, and asks the team for input whenever it doesn't know how to solve the problem.
We’re already answering over 1 million questions annually, with Pluno powering the largest communities like Lovable, AAVE, and Dune. After becoming the go-to-solution for the community market, we’re now expanding into general customer support for B2B SaaS companies.
To fulfill this vision, we closely develop our product based on customer feedback, so that our product is an effective solution based on market needs and not just another generic chatbot flooding the market.
As RAG / LLM Engineer at our young startup, you will be able to contribute to the core of our product, the AI. Having worked on a RAG system before the launch of ChatGPT put us in a great position and we want to keep this head start by continuously redefining the state-of-the-art. We also encourage you to join user calls and participate in shaping of the product.
<aside> ☝ This is the perfect role for anyone who wants to gain experience in RAG / LLM development while working at an impactful and fast-growing startup.
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We always try to use the best tools available for the job.
Our current tech stack looks like this: