Pluno is building the first fully autonomous AI customer support team.

It handles every customer interaction, escalates intelligently, and asks the right people for help when needed. We’re already answering >1 Million customer questions a year across brands like Lovable, Scroll, and Dune. Now we’re expanding beyond communities into B2B SaaS.

We’re a Silicon Valley-style startup operating from Munich. We’re not building tools. We’re replacing full support teams to achieve 10x outcomes.

As Senior Backend Engineer at AwesomeQA, you will lead all tech decisions regarding our backend. You will work with the team to improve continuously our backend and ship new features. Furthermore, you will work on integrating multiple data sources (blockchain and community data) into our backend, and creating a more seamless experience for the frontend to access this data.

<aside> ☝ This is a high-impact role, and you will be in the lead to create the long-term technical strategy for AwesomeQA.

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Performance objectives

• Design and deliver quality software solutions and new products that help move the company forward.
• Lead decisions in the whole development cycle from architecture design, to implementation, testing, and maintenance.
• Take responsibility for keeping our backend codebase healthy (easy to understand and easy to change)
• Integrate and improve the AI powering our product
• Provide guidance (through code reviews, pair programming and insight hours) to our other engineers to ensure a high-quality backend setup and codebase.
• Work in an agile environment according to DevOps methodology and concepts.
• Keep learning about new technologies and practices related to our tech stack and assess whether and how they can be used at AwesomeQA.

Tech stack

We always try to use the best tools available for the job.

Our current tech stack looks like this:

• Python + FastAPI backend
• PostgreSQL, Firestore (Managed by GCP)
• Kubernetes & Docker for all services (Frontend, Backend, Discord-bot, etc.)
• Next.js + React + Typescript on the frontend