We believe AI is transforming how support teams provide instant and relevant information, both on the internet and within their organizations. With seamless onboarding and exceptional support being critical for user retention, these advancements empower teams to elevate the customer experience.
<aside> 🚀 Our mission is provide relevant information to user questions at all times.
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From an end-user perspective, this means receiving fast, accurate answers without delays. For customer support teams, it’s about delivering outstanding assistance to boost user satisfaction and retention, while also leveraging tools to analyze how engagement drives meaningful outcomes for their business.
Read on if you’re excited to contribute to a future where AI and human collaboration redefine the way we support customers and solve problems.
Pluno is the leading customer support solution for customer support teams with clients such as Aave, Dune, Scroll, Fuel and many more. Our solution aggregates user questions from all support channels and provides automated responses wherever possible. Additionally, we are providing the businesses with product feedback and engagement insights.
Working on RAG system before the launch of ChatGPT put us in a great position and allows us to stay ahead of the curve.
We have raised our seed round from leading investors: Press release
Given that we are an early stage start-up, you will play an important role in the success of Pluno. At the same time, this means you will have to deal with uncertainty and lots of responsibility.
Read more about our story and the founders of Pluno, Alex and Korbi:
Both team and company culture are essential for our success.
<aside> 🤝 Foster trust and feedback. We create a respectful, safe space for honest communication. We actively seek constructive feedback and embrace mistakes as opportunities for growth.
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<aside> 🌟 Pursue excellence. We commit to consistently delivering top-tier results in all our work. We hold ourselves accountable to the highest standards and aim for best-in-class work.
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<aside> 🎯 Focus on success. We start with clear objectives and let measurable outcomes guide our actions. We put solutions over problems.
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<aside> ⚡ Execute with urgency. We tackle challenges with optimism, drive, and focus. We move fast via hard work and smart work.
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<aside> <img src="/icons/groups_purple.svg" alt="/icons/groups_purple.svg" width="40px" /> Adapt and grow together. We are curious, embrace change, and believe in working together on-site to maximize efficiency and learning.
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<aside> 🗣 Be proactive. We act whenever we see an opportunity to improve or help. We take full ownership of our work and earn autonomy.
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