1) Get your community id

Your community id will determine which community AwesomeQA should use information from.

You don’t have a community id yet? → Contact us: [email protected]

2) Embed the web chatbot in your website

Here’s how to embed the chatbot. For both options, you will have the opportunity to customize the chatbot’s UI and behaviour by setting a “config” value. For more information what to set in the config, see Step 3.

• Option 1: As a script tag in html
• Option 2: As a React component

3) Customize your chatbot

There’s two options to configure the chatbot:

• Let us know, and we’ll add the configuration on our side → You can simply let us know which adaptations you’d like to have, and we’ll adapt the configuration for the chatbot of your community on our side.
• Do it yourself → Simply set the “config” parameter with the respective values. In React, you can pass the object directly, for the script please pass JSON.stringify(”config”).
• Here’s what you can configure:

4) Finished 🎉

That’s it, your own AI Support chatbot is now live on your website.