Who are we?

Pluno is a fully autonomous AI customer support team. It answers all customer questions based on the company's knowledge, and asks the team for input whenever it doesn't know how to solve the problem.

We’re already answering over 1 million questions annually, with Pluno powering the largest communities like Lovable, AAVE, and Dune. After becoming the go-to-solution for the community market, we’re now expanding into general customer support for B2B SaaS companies.

To fulfill this vision, we closely develop our product based on customer feedback, so that our product is an effective solution based on market needs and not just another generic chatbot flooding the market.

As Business Development Manager at AwesomeQA, you will work operationally (closely with the founding team) on our most strategic topics as well as driving our sales. Hence, you will shape the strategic direction of our business, including customer groups, markets, product offerings.

Performance objectives

• Take full ownership to develop and maintain a filled pipeline supported by marketing, partners and your relationship network.
• Own and drive our Business Development activities, as they are the basis to scale AwesomeQA.
• Build a deep understanding of the customer and the buyer’s journey, their current solution, pains, competitive landscape, industry trends and understand their decision-making processes and criteria.
• Take ownership of strategically significant projects from idea generation to prototyping to operational execution and iteration.
• Regularly exchange with industry experts to understand the direction the industry is heading to and map these insights on our strategy.
• Represent AwesomeQA at major web3 conferences.
• Own the partnerships with adjacent products.

<aside> 📖 No crypto or Web3 experience? No problem!

We’ll help coach you and cover any costs for educational materials for your growth.

</aside>

What we promise

• We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.
• We do routine 1:1's with your team lead, retrospectives, and insight hours to make sure we are constantly getting better at what we do all while fostering employee mental health and wellbeing.
• Personal development is something strongly encouraged by Pluno, so there are no fixed budgets when it comes to things that will foster your personal growth (education, trainings, conferences etc.), just ask and we usually say yes!
• We're excited to build the operating system for communities - and we want you to be too. That's why all full-time employees receive strong and fair stock option packages. We also support you in finding your perfect set-up.

More about us

We were working on the chatbot using RAG before the launch of ChatGPT which put us in a great position and allows us to stay ahead of the curve.

We have raised our seed round from leading investors: Press release

Read more about our story and the founders of Pluno: Story & Founders

Here you can find more information about our operating principles and culture: Join us!

How to apply

If you want to join Pluno to revolutionize customer support and you consider yourself a fit for this position, please reach out to us via [email protected].

We are looking forward to getting to know you!

Back to the overview? Join us!