Pluno is building the first fully autonomous AI customer support team.

It handles every customer interaction, escalates intelligently, and asks the right people for help when needed. We’re already answering >1 Million customer questions a year across brands like Lovable, Scroll, and Dune. Now we’re expanding beyond communities into B2B SaaS.

We’re a Silicon Valley-style startup operating from Munich. We’re not building tools. We’re replacing full support teams to achieve 10x outcomes.

The role

As an engineer at our young startup, you will contribute to all parts of the system. You will shape & implement features end to end. Architecture planning, implementing endpoints, prompt engineering, and setting up pipelines to continuously improve our AI agents.

Internally, we are always pushing the limits of using AI in our processes. The boundaries are changing with every model release, and everyone in our team is constantly rethinking how we work together to get the most out of AI.

<aside> ☝ This is the perfect role for anyone who’s ambitious and wants to work with the latest tech to have huge impact in a fast-growing startup.

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Your impact

• Shape & implement full-stack product features to allow customers getting the most value out of our AI.
• Develop and enhance Pluno’s AI features with robust prompt engineering & evaluation pipelines.
• Work effectively with the team to plan, design, and launch new features.
• Use AI to the upmost extent to give us leverage across everything you do. Collaborate on making our internal work processes AI-native, always exploring what’s possible with the current state of AI.

Tech stack

Python + FastAPI, OpenAI models (GPT-4o, GPT-4.1, o3, o4-mini), Next.js, React, Typescript, PostgreSQL, Firestore (GCP), Docker & Kubernetes.

We focus on using cutting-edge AI coding tools & adapt our architecture to make AI agents most effective. We’re currently using mostly Cursor agents & Claude code.

What we promise

• We always push each other to become the best version of ourselves. To make this possible, we greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas, we like to take bets and make the best solution win.

• We do routine 1:1’s, retrospectives, and insight hours to make sure we are constantly getting better at what we do.

• There’s no budget constraints for using AI to improve our processes. Achieving what’s possible with the state-of-the-art is the main priority!

  Here’s a couple of tasks we use AI for: How we use AI to scale Pluno

• Everyone in our team is deeply invested in our mission of making the impossible possible. That's why you’ll receive extremely strong stock option packages.

What we expect from you

• Follow our operating principles in how you work.
• Work hard and thrive in a small team where everyone is accountable.
• Take ownership in shipping features that matter in a fast growing product.
• Keep pushing to improve your work and its impact.
• Share the impressive things you’ve done in your past roles or side projects. We want to hear them!
• Be located in Munich, Germany or willing to relocate. The first few interviews can be done remotely. In the final stage, we will work one day onsite together (usually on an actual high-priority project).

More about us

We were working on our chatbot using RAG before the launch of ChatGPT, which put us in a great position and allows us to stay ahead of the curve. We’re a team of highly motivated and ambitious individuals with >70% having an engineering background.

We have raised a €2.8M seed round from leading investors.

Read more about our story and the founders: Story & Founders

Here you can find more information about our operating principles and culture: Join us!

How to apply

If you want to join Pluno to revolutionize customer support and you consider yourself a fit for this position, please reach out to us via [email protected].

We are looking forward to getting to know you!

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